Caroline Chou

I'm an aspiring UX researcher with experience in insights, analytics, customer success, pricing strategy and operations, sales operations, marketing, and more.

I'm driven by empathy, curiosity, learning, and collaboration with partners to be a thoughtful and strategic problem solver for an elevated customer experience

UX Researcher

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Resume

Linkedin - Pricing (2020-Present)

Studied at:

• UC Santa Barbara (Economics and Accounting, graduated in 2020)
  

Worked for:

• Linkedin
  
• Associate Pricing Strategy Manager 2022-Present,
  
• Pricing Strategy Specialist 2021-2022,
  
• Monetization Operations Analyst 2020-2021
  
• Seagate
• Sales Operations Intern - Summer 2019
  
• SS&C Advent
• Events Marketing Intern - Summer 2018
  

Strategize, operationalize, and scale Linkedin’s first ever bundled offer across multiple business lines:

• Uncover user insights by conducting Voice of Field surveys and interviews and analyzing monetary impact that drives pricing policy changes that increase the attractiveness of bundled offers to target users.
  
• Analyze and draw insights from sales reports and sales rep interviews to create detailed presentations that track performance metrics and trends to help inform decisions on the user journey using Salesforce, advanced Microsoft excel, SQL, and Microsoft PowerPoint.
  
• Drive go-to-market pricing policy strategy and execution by identifying and prioritizing growth opportunities, which includes Talent, Learning, and Employee Engagement B2B SaaS Enterprise Programs
  
• Collaborate with cross-functional partners such as Sales, Product Marketing, Deal Desk, Revenue, Sales Ops, BizOps, Legal, Product Managers, Data Science, and Engineering by creating action plans to drive strategic million dollar deal closures. Has helped close $251 million dollars of deals since joining the program
  
• Find innovative ways to automate pricing processes by improving inefficiencies to scale enterprise programs across the globe and drive revenue growth
  
• Cultivate a compassionate environment while coordinating with cross-functional partners for an elevated employee and customer experience
  

Seagate- Sales Operations Intern (Summer 2019)

Driving Total Customer Experience (CX) as a way of doing business by representing customer’s interests at the executive level:

• Interviewed 30+ international sales representatives about their sales success stories, attainments, and the voices of the customer within the last quarter
  
• Automated interview feedback processes by creating interesting survey platforms to gather and analyze data
  
• Implemented “Customer Experience” mindset internally and externally by publishing newsletters with individual customer success stories
  
• Created and analyzed sales earning detailed reports using Microsoft Excel functions
  
• Tracked Sales In and Sales Out databases for direct to customer retail and analyzed inventory and sales using SQL functions
  

SS&C Advent- Events Marketing Intern (Summer 2018)

Assisted in the planning and organization of SS&C Deliver 2018 client conference:

• Scheduled meeting times with Microsoft Outlook and constructing meeting grids using Microsoft Excel, Smartsheet, Google Sheet
  
• Tracked employee and client requests
  
• Validated presentation slide decks to be ready for sessions and keynote presentations
  
• Tenaciously promoted client attendance through 1000+ campaign calls and emails
  
• Aided in managing marketing campaigns through Salesforce
  
• Established trust through clear detailed work and communication with cross-functional environment with different states and contracted companies
  

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